Booking Terms and Conditions

The Art House events, groups & performances – Terms & Conditions

These Terms and Conditions apply to events hosted by The Art House only, in the case of events hosted by an outside hirer or partner, please refer to their terms and conditions.


Reservations & payment:–  Tickets cannot be reserved without payment and must be paid for in full at time of booking.   In the case of events which do not have advance tickets, or where tickets are booked at the event, payment is due at the start of the event.

Magic Hat:– If an event is by ‘Magic Hat’ we ask that participants make a donation, if they are able to, towards our running costs.

In certain cases we may suggest an amount as a guideline, however entry to any ‘Magic Hat’ event is not subject to a minimum donation and all donations are entirely at the participants own discretion.  All proceeds of the ‘Magic Hat’ will go to The Art House Southampton Community Interest Company unless otherwise stated.

Discounts:- If a discount is offered, it must be asked for at the time of booking, or the appropriate ticket/promotional code entered.  We will not be able to refund any discounted amounts after a full price purchase has been made.

Any offers or promotions made after your booking cannot be retrospectively applied.

If you have claimed a Friends of The Art House or Crew Privilege card discount, you must show your valid card when you arrive for the event.


Refunds:-  Tickets for our events are not refundable except in the case of the event being cancelled or rescheduled to another date.

We reserve the right to make any changes to the published programme in the rare event of unforeseen circumstances – this may mean any performer or performance may be substituted for another act.  A facilitated workshop may, in rare cases, have an alternative facilitator.  An event may be relocated to an alternative venue within Hampshire if the original venue becomes unavailable for unforseen reasons.

If there are any material changes are made to the Event, namely a change of the venue, or the headline act, the original booking/tickets will remain valid for the revised event unless otherwise advised and the purchaser will not be entitled to a refund.  We may, as a goodwill gesture and entirely at our own discretion, offer discounts, alternative tickets or refunds (partial or full) if any changes are made to an event after booking.

In the case of an event having to be rescheduled, if you are unable to attend on the revised date, the full amount you have paid will be refunded if claimed within 7 days of the original date.

If you are unable to attend the event on the date you have booked for, we may, entirely at our own discretion, transfer your ticket to a future event of the same type or permit the transfer of your booking to another individual or party, however we are not obliged to do so.

It is the responsibility of the purchaser to check whether the event is going ahead at the scheduled date, time and venue. We cannot guarantee that we will be able to make contact with you if anything changes.  It is your responsibility to inform The Art House of any change to your contact details.

Always check your tickets or booking details  on receipt, as mistakes cannot always be rectified later.

Although The Art House will use our best endeavours to indicate any age or other restrictions that apply to events, it is the customer’s responsibility to ensure that they are eligible for entry to the event that they are purchasing tickets for.  We always reserve the right to refuse admission to an event and tickets are issued subject to the rules and regulations of our venue. We will therefore not offer refunds to any ticket-holders who may be refused entry.

Tickets ordered or bookings made through this site are not transferable and are only for your personal use and that of your party.

Should an event not meet your expectations, you are entitled to a full refund, less any booking fees, if you leave within 30 minutes of the start time of the event.  To claim this refund you must, in person, inform the Shift Co-ordinator on duty in the cafe, or the event organiser, that you are leaving and claiming a refund.   We can either issue a refund on the spot (subject to proof of purchase) or via Paypal within 30 days.


In order to publicise future events and encourage new people to The Art House, we may take photographs or film during workshops or events.

This material may be used on our website, facebook group or other publicity.  If you do not wish us to use photographs of you or any children under your supervision, please inform us at the start of the event and we will endevour to respect your wishes.

Photography is permitted at The Art House during events unless otherwise stated.  Please do not take close up photographs of any artwork on display, and try to respect the wishes of other customers.

Please do not film or make an audio recording of any performances without checking first with the performer.


Children and Babes in Arms:- Babies under 18 months will be admitted free of charge to all family events or workshops.  Children under 12 may be entitled to a reduced rate.  Age ranges for family shows or events are a guide only.  All children under the age of 12 must be accompanied by a paying adult, maximum 2 children per adult.

All children must be supervised by an adult at all times.

Latecomers:- In order to minimise disturbance to other customers and performers, latecomers may be asked to wait until a convenient moment before being allowed into a performance. No refund or discount of any kind will be given for customers who miss part or all of a performance or event due to lateness.

Privacy Policy and Data Protection:-   All information you give us is subject to our Data Protection Policy.  By visiting The Art House and by registering and using this site, you expressly consent and accept to the practices described in this Data Protection Policy.

If anything has been left out of this agreement, you can take in on trust that we will always try to resolve issues to the best of our ability, using common courtesy and honest dealing as a guide – we take it on trust that you will do the same!

These Terms represent the entire understanding and agreement between you and us and shall have priority over any and all prior statements, understandings or agreements whether oral or in writing.